FAQ

Frequently Asked Questions

🛒 Purchasing

Q: How do I purchase a product?
A: Browse our products, click "Buy Now", fill in your details, choose a payment method, and complete the payment. Your product will be available immediately in your member dashboard.

Q: Do I need to create an account first?
A: No. An account is automatically created for you when you make a purchase. Your login credentials will be sent to your email.

Q: What payment methods are accepted?
A: We accept Midtrans (credit/debit card, bank transfer, e-wallet), Xendit, PayPal, Stripe, and manual bank transfer.

Q: Is my payment secure?
A: Yes. All payments are processed through certified, encrypted payment gateways. We never store your card information.

📦 Products & Downloads

Q: How do I download my purchased product?
A: Log in to your account, go to Member Dashboard → Downloads, and click the download button next to your product.

Q: How many times can I download a product?
A: Unlimited. Once purchased, you can re-download your product anytime from your member dashboard.

Q: Do products receive updates?
A: Yes, most products are regularly updated. You can download the latest version from your dashboard.

📄 Licenses

Q: What is a Single Domain License?
A: You may use the product on 1 (one) website or domain only.

Q: Can I use the product on client websites?
A: Yes, for client use. However, each client project requires its own license. You may not use one license for multiple client projects unless you have a Multi or Unlimited license.

🔧 Technical Support

Q: Do you provide installation support?
A: We provide documentation and basic support via Support Ticket. For advanced customization, we recommend hiring a developer.

Q: I have a technical issue. How do I get help?
A: Open a Support Ticket from your member dashboard, or email admin@turtlebin.com.

💰 Refunds

Q: Can I get a refund?
A: We offer refunds if the product is not working as described and cannot be fixed within 7 days. See our Refund Policy for full details.