Refund Policy

Last updated: January 1, 2025

At Turtlebin, we want you to be completely satisfied with your purchase. Please read our refund policy carefully.

1. Digital Products — General Policy

Because our products are digital downloads that are delivered instantly, all sales are generally final. However, we do offer refunds in specific circumstances.

2. Eligible for Refund

The product does not work as described and we are unable to fix it within 7 days.
You accidentally purchased the same product twice.
The product was not delivered to your account after confirmed payment.
Major features described on the product page are missing or non-functional.

3. Not Eligible for Refund

You changed your mind after downloading the product.
You do not have the technical skills to use the product (we provide documentation and support).
You purchased the wrong product (please check product details before purchasing).
More than 7 days have passed since purchase.
The product has already been used on a live website.

4. How to Request a Refund

To request a refund, please contact us within 7 days of purchase:

📧 Email: admin@turtlebin.com
📱 WhatsApp: 087782211032
Or open a Support Ticket from your member dashboard.

Please include your order number and a detailed explanation of the issue.

5. Refund Processing

Approved refunds will be processed within 3–7 business days to your original payment method. Refund timelines may vary depending on your bank or payment provider.

6. Contact

📧 admin@turtlebin.com | 📱 087782211032